Customer Success Director at Gartner Magic Quadrant Leader in Marketing Analytics

Up to £130,000 Plus bonus  |
  London

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High impact opportunity to lead an established CSM team and drive software engagement and strategic account growth with one of the most sophisticated AI marketing analytics platform in the market today.

The Company

  • Gartner Magic Quadrant leader in Marketing Analytics
  • $60M in funding but already profitable
  • 800 employees with global offices
  • Clients include: Apple, P&G, Emirates, Tommy Hilfiger & HSBC

The Role

Key leadership role, managing a strong team of CSM’s ensuring platform engagement and strategic account growth

  • Lead a team of CSM’s
  • Focus on Strategic account growth with key Enterprise clients
  • Deliver a best practice framework across the team
  • Develop each team member and support their progression

Desired Sills & Experience

Experienced leader within customer success/account management within marketing/eCommerce SaaS at Enterprise level.

  • Experience leading and developing customer success teams
  • Strategic experience growing Enterprise accounts
  • Marketing or eCommerce SaaS experience preferred

To apply for this opportunity, please reply to this advert or email your CV to jim@gmrecruit.co.uk

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Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally.

Our Tech Solutions Team are specialists in the digital technology and SaaS industry and work with a range of companies from disruptive fintech’s to established marketing SaaS platforms and rapidly growing ad technology tools to digital marketplaces.

The key roles they hire for are Solutions Consultants, Sales Engineers, Product Managers, Technical Account Managers and Pre-Sales Engineers. Our portfolio of roles includes a variety of technical, commercial, individual contributor and management roles.