Customer Success Manager at Enterprise Customer Experience Platform

Up to £60k basic and 20% bonus   |
  London (Hybrid)

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 Fantastic opportunity for progression with a true innovator in the real time conversation technology.

 The Company

 Cloud Communication platform transforming the way marketing, sales and service teams operate. Enabling consumers to talk to brands in real time using platforms of their choice

  • $20m in funding
  • Sophisticated API platforms
  • 100+ employees

The Role

 Responsible for maximising net retention and expansion on portfolios using the Customer Success Programme.

  • Maximising upsell and cross sell opportunities
  • Engagement with key customers to ensure ongoing adoption
  • Collaboration with marketing to develop customer stories

Desired Skills and Experience

 You will be commercially savvy and have experience in working strategically to achieve customer success and increase revenue growth over time.

  • Enterprise SaaS Customer Success experience
  • Understanding of API integrations
  • Highly analytical
  • Product training or delivery experience is desirable

For more information or to apply for this role, please contact mahanoor@gmrecruit.co.uk