Customer Success Manager @ Disruptive Loyalty Retail Platform

Up to £60k  |
  London

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A fantastic opportunity as a consultative and proactive CSM, working at a customer engagement platform that is truly disrupting the market.

Role:

As their first CSM in London, you will be working with enterprise UK and US clients, ensuring their happiness, adoption and success with the platform.

Looking for opportunities to overdeliver on value, you will be consulting clients to enable their loyalty strategies in a proactive and consultative role.

  • Act as a trusted advisor to enterprise clients
  • Spot opportunities and maximize portfolio health
  • Manage complex projects from handover to completion
  • Understand your client’s business objectives and add value

Company:

This loyalty platform had a successful 2020, with 100% growth and are looking to achieve the same feat this year.

They are disrupting the customer engagement market, working with enterprise retailers to improve their loyalty strategies. They are winning business from lots of competitors and their tech is innovative and forward-thinking.

  • Growing 100% YoY
  • Fantastic product that clients love
  • Excellent market fit and proposition
  • A smart, dedicated and friendly team

Skills:

We are looking for someone coming from a loyalty or CRM background, who has worked with enterprise clients on their success strategies.

You will be highly proactive, articulate and a confident communicator and looking to make an impact in a thriving and fast-paced startup.

  • 3-5 years of account management experience
  • Could be coming from a relevant platform or agency
  • Excellent communication skills, confident to speak to people at all levels
  • Self-motivated and a team player

To apply for this opportunity, please reply to this advert or email your CV to hannah@gmrecruit.co.uk.