Head of Customer Success @ eCommerce Marketing Automation SaaS

Up to £100k + Shares  |
  London

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One of the most successful eCommerce Marketing platforms in recent years has a high impact opportunity to grow and lead a winning Customer Success team.

The Company

With funding in excess of $300m and more than 40,000 global customers this eCommerce marketing powerhouse is scaling at a phenomenal rate and so it’s an exciting time to join.

The Role:

Design and implement a framework for driving platform success and then hire a team to drive optimum adoption and utilisation with this platform.

  • Hire, train and coach direct reports to achieve their performance and career goals
  • Define success outcomes and strategies to hit targets
  • Monitor and manager customer health and develop prioritisation strategies

Desired Skills & Experience

As a proven eCommerce customer success / onboarding specialist, you will have proven experience leading and growing a team that can deliver customer satisfaction.

  • Experience managing customer success or onboarding specialists in a high growth SaaS environment
  • Experience advising clients on marketing strategies
  • SaaS Martech experience is a big plus