Head of Customer Support at AI eCommerce Marketing SaaS

Up to £110,000 + shares  |
  London

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Exciting opportunity to work with a multi $bn valued Ecommerce Mar Tech company who have performed extraordinarily well in recent years with an incredible story to tell.

The Company

  • AI led Marketing Automation SaaS
  • 100,000+ customers
  • Pre-IPO valued at over $5bn
  • Forbes listed ‘best start ups to work for’

The Role

Owing to their phenomenal growth they are now looking for an experienced Customer Support Leader to optimise their EMEA operations and drive greater efficiency across platform solutions for customers.

  • Lead a team of Managers and ensure they have the tools to be effective leaders
  • Oversea resource distribution to ensure optimum customer coverage
  • Improve functional processes and available documentation to optimise speed and effectiveness of technical support

Desired Skills & Experience

As an experienced Technical/Customer Support Leader, you will have a passion for nurturing talent and streamlining processes

  • Ideally experience within eCommerce or Marketing automation SaaS platforms including networking concepts and API’s
  • Experience manging team leaders with a larger number of indirect reports
  • Data orientated to inform strategic decisions

To apply for this opportunity, please reply to this advert or email your CV to jim@gmrecruit.co.uk