Head of Growth Success at AI eCommerce Marketing SaaS

Up to £110k + shares  |

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High impact opportunity with an award-winning eCommerce marketing platform who have performed extraordinarily well in recent years.

The Company

  • AI Marketing Automation SaaS
  • 60,000+ customers
  • Over $400m in funding
  • Forbes listed ‘best start ups to work for’

The Role

Owing to their phenomenal growth and huge client base, they are seeking a Growth Success lead to design and implement a ‘one to many’ engagement program to scale growth with a large volume of SMB accounts. You will also lead a team of four to drive platform adoption via webinars, social channels and online tutorials.

  • Hire, train and coach direct reports to achieve their performance and career goals
  • Define success outcomes and strategies to hit targets
  • Monitor and manager customer health and develop prioritisation strategies

Desired Skills & Experience

As a proven eCommerce customer success / onboarding specialist, you will have proven experience leading and growing a team that can deliver customer satisfaction.

  • Experience managing customer success or onboarding specialists in a high growth SaaS environment
  • Experience delivering ‘one to many’ programmes
  • Martech SaaS experience is a big plus