Fantastic opportunity to join a hyper growth eCommerce marketing platform that has performed extremely well over the past year with an award-winning culture.
- Forbes listed ‘best start ups to work for’
- over $500m in funding
- leading company in AI Marketing Automation
- 100,000+ customers
Guide new customers through the implementation / onboarding process to ensure they are set up for success in their first couple of months.
- scope out project requirements, resources and timelines for smooth platform set up
- partner with clients to review and customise dashboards to an optimum and consistent level
- troubleshoot and resolve / escalate any software issues
- continuously feedback to Engineering and Product teams to inspire improvements for the integration process
Desired Skills & Experience
As an experienced Marketing SaaS implementation specialist, you will have a passion for customer support/success with excellent project management skills
- implementation experience with Email / ESP vendors
- project management experience with commercial and technical teams
- excellent process documentation and verbal communication skills