Senior Customer Success Manager at AI Marketing Automation SaaS

Up to £70,000 basic + Shares and Great Benefits  |
  London

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Fantastic opportunity to join a hyper growth eCommerce marketing platform that has performed extremely well over the past year with an award-winning culture.

 

The Company

This AI SaaS platform delivers personalised experiences across email, SMS, in-app notifications and web for some of the most exciting ecommerce brands today and with over $300m in funding, they continue to innovate and grow.

 

The Role

Act as a trusted product advisor and lead strategic workshops with eCommerce clients to ensure optimum marketing success and utilisation with the platform. This company is scaling very quickly and so its an exciting time to join.

  • Utilise KPI and campaign data insights to advise on marketing strategy
  • Drive adoption ad utilisation of the platform
  • Identify and prioritise customer health to mitigate risk where possible

 

Desired Skills & Experience

As a data and product focused CSM specialist, you will have excellent knowledge around CRM marketing strategy and ability to operate in an extremely fast paced environment.

  • High volume customer success experience with marketing or ecommerce SaaS
  • Experience advising across CRM / Marketing strategy
  • Excellent communication and organisational skills.

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Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally.

Our Tech Solutions Team are specialists in the digital technology and SaaS industry and work with a range of companies from disruptive fintech’s to established marketing SaaS platforms and rapidly growing ad technology tools to digital marketplaces.

The key roles they hire for are Solutions Consultants, Sales Engineers, Product Managers, Technical Account Managers and Pre-Sales Engineers. Our portfolio of roles includes a variety of technical, commercial, individual contributor and management roles.