This is a terrific opportunity to join a successful eCommerce marketing platform and soak up their award-winning culture.
- AI Marketing Automation SaaS
- 80,000+ customers
- Over $500m in funding
- Forbes listed ‘best start ups to work for’
As a platform expert, you will troubleshoot technical queries in real-time via live chat to resolve issues across the platform and ecommerce sites.
- Communicate intelligently to field questions for both technical and non-technical end-users, while supporting a wide range of technologies.
- Diagnose and escalate software issues
- Engage with customers using established processes
Desired Skills & Experience:
As a customer support specialist, you will be a thoughtful communicator with a customer-first approach and interest in web technologies.
- Experience with web technologies and SaaS products
- Experience with technical support or QA testing
- Ideally experience within ecommerce tech, but not essential