Senior Platform Support Manager at eCommerce Personalisation SaaS

Up to £50K plus shares  |
  London

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This is a terrific opportunity to join a successful eCommerce marketing platform and soak up their award-winning culture.

The Company:

  • AI Marketing Automation SaaS
  • 80,000+ customers
  • Over $500m in funding
  • Forbes listed ‘best start ups to work for’

The Role:

As a platform expert, you will troubleshoot technical queries in real-time via live chat to resolve issues across the platform and ecommerce sites.

  • Communicate intelligently to field questions for both technical and non-technical end-users, while supporting a wide range of technologies.
  • Diagnose and escalate software issues
  • Engage with customers using established processes

Desired Skills & Experience:

As a customer support specialist, you will be a thoughtful communicator with a customer-first approach and interest in web technologies.

  • Experience with web technologies and SaaS products
  • Experience with technical support or QA testing
  • Ideally experience within ecommerce tech, but not essential