Product Support Engineer at AI Marketing Automation SaaS

Up to £50K plus shares  |
  London

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This is a terrific opportunity to join a successful eCommerce marketing platform and soak up their award-winning culture.

The Company:

  • AI Marketing Automation SaaS
  • 80,000+ customers
  • Over $500m in funding
  • Forbes listed ‘best start ups to work for’ with high Glassdoor reviews

The Role:

As a platform expert, you will troubleshoot technical queries in real-time via live chat to resolve issues across the platform and ecommerce sites.

  • Communicate intelligently to field questions for both technical and non-technical end-users, while supporting a wide range of technologies.
  • Diagnose and escalate software issues
  • Engage with customers using established processes

Desired Skills & Experience:

As a customer support specialist, you will be a thoughtful communicator with a customer-first approach and interest in web technologies.

  • Experience with web technologies and SaaS products
  • Experience with technical support or QA testing
  • Ideally experience within ecommerce tech, but not essential

To apply, please respond to this advert or send a copy of your current CV to elise@gmrecruit.co.uk

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Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally.

Our Tech Solutions Team are specialists in the digital technology and SaaS industry and work with a range of companies from disruptive fintech’s to established marketing SaaS platforms and rapidly growing ad technology tools to digital marketplaces.

The key roles they hire for are Solutions Consultants, Sales Engineers, Product Managers, Technical Account Managers and Pre-Sales Engineers. Our portfolio of roles includes a variety of technical, commercial, individual contributor and management roles.