A fantastic opportunity to deliver creative technical support for some of the most exciting brands in the world.
A great opportunity with a SaaS Marketing Analytics Platform that helps deliver more personalised experiences across email, SMS, in-app notifications, and web. Funded to the tune of over $150, they are scaling quickly and so it is an exciting time to join!
As a Support Engineer, you will troubleshoot technical issues and work collaboratively with the product team on escalations and enhancements with a high level of client interaction. With a competitive salary and benefits. this is an opportunity not to be missed!
- Provide expert-level technical support to our customers and deliver product feedback and insights to the business
- Communicate the progress if resolution promptly and per service level agreements
- Handle exciting new feature releases
Desired skills & experience:
- Experience with Tier 1-2 technical support / QA
- Action-oriented with strong organisational, analytical, and problem solving skills
To apply for this opportunity, please reply to this advert or email your CV to email@example.com. Alternatively, if you would like to have a confidential chat about this or any other roles at Grey Matter Recruitment, Vishali will be happy to run through this with you on 07517081221.