Support Engineer (German Speaking) @ Leading SaaS Marketing Analytics Platform

Up To £45,000  |
  London

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A fantastic opportunity to deliver creative technical support for some of the most exciting brands in the world.

 

The Company:

A great opportunity with a SaaS Marketing Analytics Platform that helps deliver more personalised experiences across email, SMS, in-app notifications, and web. Funded to the tune of over $150,  they are scaling quickly and so it is an exciting time to join!

 

The role:

As a Support Engineer, you will troubleshoot technical issues and work collaboratively with the product team on escalations and enhancements with a high level of client interaction. With a competitive salary and benefits. this is an opportunity not to be missed!

  • Provide expert-level technical support to our customers and deliver product feedback and insights to the business
  • Communicate the progress if resolution promptly and per service level agreements
  • Handle exciting new feature releases

 

Desired skills & experience:

  • Experience with Tier 1-2 technical support / QA
  • Fluency in JavaScript, HTML and CSS
  • Action-oriented with strong organisational, analytical, and problem solving skills

 

To apply for this opportunity, please reply to this advert or email your CV to vishali@greymatterrecruitment.co.uk. Alternatively, if you would like to have a confidential chat about this or any other roles at Grey Matter Recruitment, Vishali will be happy to run through this with you on 07517081221.

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Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally.

Our Tech Solutions Team are specialists in the digital technology and SaaS industry and work with a range of companies from disruptive fintech’s to established marketing SaaS platforms and rapidly growing ad technology tools to digital marketplaces.

The key roles they hire for are Solutions Consultants, Sales Engineers, Product Managers, Technical Account Managers and Pre-Sales Engineers. Our portfolio of roles includes a variety of technical, commercial, individual contributor and management roles.