Technical Support Specialist (German Speaking) @ Ecommerce Marketing Automation SaaS

£45 -£50,000 + Shares + Great Benefits  |
  London

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This is an incredible opportunity to join one of the ecommerce successes stories of 2020 and soak up their award-winning culture.

The Company:

With over 50,000 global clients and over $300m in funding, this ecommerce powerhouse is providing AI personalised experiences on a Global scale. Ranked as the Best Workplace 2019 this company offers superb career progression and recognition.

The Role:

As a platform expert, you will troubleshoot technical queries in real time via live chat to resolve issues across the platform and ecommerce sites.

  • Communicate intelligently to field questions for both technical and non-technical end users, while supporting a wide range of technologies
  • Diagnose and escalate software issues
  • Engage with customers using established processes

Skills & Experience:

As a customer support specialist, you will be a thoughtful communicator with a customer first approach and interest in web technologies.

  • Experience with web technologies and SaaS products
  • Experience with technical support or QA testing
  • Ideally experience within ecommerce tech, but not essential
  • Native German speaker

Not right? Have a look at some of our other 

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Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally.

Our Tech Solutions Team are specialists in the digital technology and SaaS industry and work with a range of companies from disruptive fintech’s to established marketing SaaS platforms and rapidly growing ad technology tools to digital marketplaces.

The key roles they hire for are Solutions Consultants, Sales Engineers, Product Managers, Technical Account Managers and Pre-Sales Engineers. Our portfolio of roles includes a variety of technical, commercial, individual contributor and management roles.