This is an incredible opportunity to join one of the ecommerce successes stories of 2020 and soak up their award-winning culture.
With over 50,000 global clients and over $300m in funding, this ecommerce powerhouse is providing AI personalised experiences on a Global scale. Ranked as the Best Workplace 2019 this company offers superb career progression and recognition.
As a platform expert, you will troubleshoot technical queries in real time via live chat to resolve issues across the platform and ecommerce sites.
- Communicate intelligently to field questions for both technical and non-technical end users, while supporting a wide range of technologies
- Diagnose and escalate software issues
- Engage with customers using established processes
Skills & Experience:
As a customer support specialist, you will be a thoughtful communicator with a customer first approach and interest in web technologies.
- Experience with web technologies and SaaS products
- Experience with technical support or QA testing
- Ideally experience within ecommerce tech, but not essential
- Native German speaker