Technical Support Specialist (German Speaking) @ Ecommerce Marketing Automation SaaS

£45 -£50,000 + Shares + Great Benefits  |
  London

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This is an incredible opportunity to join one of the ecommerce successes stories of 2020 and soak up their award-winning culture.

The Company:

With over 50,000 global clients and over $300m in funding, this ecommerce powerhouse is providing AI personalised experiences on a Global scale. Ranked as the Best Workplace 2019 this company offers superb career progression and recognition.

The Role:

As a platform expert, you will troubleshoot technical queries in real time via live chat to resolve issues across the platform and ecommerce sites.

  • Communicate intelligently to field questions for both technical and non-technical end users, while supporting a wide range of technologies
  • Diagnose and escalate software issues
  • Engage with customers using established processes

Skills & Experience:

As a customer support specialist, you will be a thoughtful communicator with a customer first approach and interest in web technologies.

  • Experience with web technologies and SaaS products
  • Experience with technical support or QA testing
  • Ideally experience within ecommerce tech, but not essential
  • Native German speaker