Technical Support Specialist (Remote/Manchester) at AI Ecommerce Marketing SaaS

Up to £43,000 plus shares  |
  Manchester

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A great opportunity to work in a remote role for a multi $bn valued Ecommerce MarTech company who have performed extraordinarily well in recent years. Fantastic salary on offer!

The Company:

  • AI led Marketing Automation SaaS
  • circa 30 customer support specialists including team leads
  • 100,000+ customers
  • Pre-IPO valued at over $5bn
  • Forbes listed ‘best start ups to work for’

The Role:

As a platform expert, you will troubleshoot technical queries in real-time via live chat to resolve issues across the platform and ecommerce sites.

  • Communicate intelligently to field questions for both technical and non-technical end-users, while supporting a wide range of technologies.
  • Diagnose and escalate software issues
  • Engage with customers using established processes

Desired Skills & Experience:

As a customer support specialist, you will be a thoughtful communicator with a customer-first approach and interest in web technologies.

  • Experience with web technologies and SaaS products
  • Experience with technical support or QA testing
  • Ideally experience within ecommerce / marketing tech, but not essential

To apply for this opportunity, please reply to this advert or email your CV to elise@gmrecruit.co.uk