HyperScience Customer Success Lead Case Study

Transforming the future of work to elevate human potential. A Human Centred approach to automation.

HyperScience engaged us exclusively to find them their first Customer Success Manager hire in EMEA to established the customer success function and grow the EMEA team.

The criteria for the candidate was very strong Cutomer Success SaaS background who has worked a technical product and experience of growing a team in EMEA.



6 weeks from an initial briefing on the role to candidate signing contract

Market Map

Headhunted over 80 RPA and Technical SaaS companies


18 candidates shortlisted; 7 CVs sent


1 Customer Success Lead hired to grow their EMEA team

Why Grey Matter?

  • Market Knowledge: Our research team cut through the chaos and identify exactly which target companies are relevant for you and why
  • Undivided Attention: We apply a comprehensive, three-tiered approach to the management of every partnership and offer you the service of a specialist Client Director, Account Manager and a Researcher
  • Process Consultation: We can advise you on each and every stage of the hiring process including helping create your job description, recommending salaries, and advise on how to take your employer brand to market
  • Monitoring Search Progress: Your Client Director will offer weekly or bi-weekly update reports, to highlight exactly where we are with the search and the progress being made
  • Flexible, Personalised Service: From retained to contingency and in-house to external, we offer you the hiring service that best suits your needs and your budget

If you would like to hear more about our executive search offering or our traditional Grey Matter Recruitment offering then please get in touch with us directly.