Klaviyo EMEA & US Recruitment Project Case Study

The best software platform for marketing any business that sells online, driving billions of dollars of revenue for brands large and small, all over the world.

Klaviyo engaged with us exclusively to assist in the expansion of the EMEA & US offices.

We have successfully helped them build out their Technical Support and Customer Success Saas divisions with a total of 45 hires made for numerous roles across Sales, Customer Success, Pre-Sales, Tech and Marketing.


2020 to present

Market Map

Headhunted over 120 different companies across EMEA and the US


369 candidates shortlisted; 144 CVs sent


45 hires made including Customer Success Managers, Solutions Architects, Sales Account Executives, Onboarding Specialists

Why Grey Matter?

  • Market Knowledge: Our research team cut through the chaos and identify exactly which target companies are relevant for you and why
  • Undivided Attention: We apply a comprehensive, three-tiered approach to the management of every partnership and offer you the service of a specialist Client Director, Account Manager and a Researcher
  • Process Consultation: We can advise you on each and every stage of the hiring process including helping create your job description, recommending salaries, and advise on how to take your employer brand to market
  • Monitoring Search Progress: Your Client Director will offer weekly or bi-weekly update reports, to highlight exactly where we are with the search and the progress being made
  • Flexible, Personalised Service: From retained to contingency and in-house to external, we offer you the hiring service that best suits your needs and your budget

If you would like to hear more about our agency recruitment offering or our traditional Grey Matter Recruitment offering then please get in touch with us directly.