Own a high-value enterprise portfolio, drive revenue growth, and help redefine how modern, AI-enabled Customer Success is delivered.
The Company
A fast-scaling SaaS platform powering digital product teams at some of the world’s largest organisations.
- Strong enterprise footprint, including a significant share of Fortune-level customers.
- Remote-first, globally distributed team with a product-led growth engine.
- Investing heavily in AI to transform both the product and how Customer Success operates.
The Role
A high-impact, commercially focused CSM role owning some of the company’s most strategic accounts.
- Own renewals and expansion across a portfolio of enterprise customers with real revenue responsibility.
- Lead senior stakeholder conversations, driving outcome-based engagement and long-term value.
- Help shape and elevate the high-touch CS function, embedding AI into workflows and strategy.
Desired Skills and Experience
Commercially sharp, enterprise CSM who thrives in high-ownership environments.
- B2B SaaS Customer success with a proven track record of retention and expansion.
- Experience working for a technical product or technical end user (Product, Design, DevOps, Data etc)
- Comfortable AI to drive smarter decisions, better workflows, and stronger customer outcomes.
If you feel you have the relevant experience please reply to this advert or email your CV to joe@gmrecruit.co.uk