We are hiring for the first Customer Success Manager to be based in Germany for a global Ecommerce / Marketing SaaS business who have built significant revenue across the DACH region and are now investing into a dedicated local Customer Success function.
Company
- Global leader in Ecommerce and Marketing Analytics
- 150 clients in DACH already
- Hiring team of 6 in Germany immediately
- Highly profitable business
- Huge recent funding round
- Clients include Microsoft, Epic Games, Nike, Amazon
- Fully flexible working
Role
- First Customer Success Manager hire in Germany, managing key enterprise and mid-market accounts across DACH
- Full ownership of onboarding, retention, renewals and customer satisfaction
- Act as the primary product expert and trusted advisor for clients, partnering closely with global teams
- Technical and consultative role with exposure to Marketing Analytics, CRO, SEO, A/B testing and broader digital marketing
Experience Needed
- 4-5+ years’ experience in Customer Success or Account Management
- Strong technical background with SaaS products
- Knowledge of digital marketing and mar tech preferrable
- Fluent German speaker based in Germany
- Comfortable managing mid-market and enterprise accounts
If this opportunity sounds of interest, please apply on here or email louise@gmrecruit.co.uk directly.