Senior Enterprise CSM at AI MarTech SaaS

$160K – $200K + $50K + RSUs  |
  New York / Hybrid

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Ref: 3606

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Drive success and deepen relationships with global enterprise clients at a market-leading customer data platform.

 

The Company:

A high-growth, AI-powered SaaS company transforming how the world’s biggest brands activate customer data.

  • Cutting-edge AI customer data and marketing platform
  • 1000 global employees
  • 8 Global offices
  • 50% growth year on year
  • Benefits: Stipends, health insurance, pension, shares

 

The Role:

  • Serve as the trusted advisor for key enterprise accounts—driving platform adoption, retention, and expansion strategies.
  • Partner cross-functionally with Product, Sales, and Solutions teams to build tailored success plans that deliver business impact.
  • Champion customer feedback internally, identify risks early, and lead strategic conversations that align stakeholders and outcomes.

 

Desired Skills and Experience:

  • Extensive experience in enterprise-level customer-facing roles – CSM / AM / Solutions
  • MarTech / CDP / ESP / CRM or similar platform experience
  • Strong track record in adoption, value, retention and upsell / cross-sell

 

If you feel you have the relevant experience please reply to this advert or email your CV to joe@gmrecruit.co.uk